Formations ITIL®
Alignez les services informatiques avec les besoins stratégiques de votre entreprise grâce à nos formations ITIL® accréditées.
ITIL® est la référence incontournable pour piloter efficacement le cycle de vie de vos services et produits digitaux. Sous l’égide de PeopleCert, ITIL® aligne naturellement équipes métiers, IT et opérations autour d’un cadre fiable, pensé pour offrir une vision stratégique claire, une conception optimale et une exécution maîtrisée.
ITIL® aide les organisations à maximiser la valeur, optimiser leurs opérations et ancrer une culture d’amélioration continue. Ses modèles flexibles facilitent la gestion des équipes, des technologies et des partenaires, tandis que ses principes adaptatifs et orientés valeur s’appliquent à toutes les structures, quels que soient leur taille ou leur secteur. Avec ITIL®, les professionnels collaborent mieux, gagnent en efficacité et offrent une qualité de service exceptionnelle — préparant ainsi les entreprises à être plus résilientes et prêtes pour l’avenir.
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APOLLO 13 Simulation Game
Many IT organizations are struggling to deliver quality services. Despite the massive investment in training, ITSM improvement initiatives are fail...
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ITIL® 4 Foundation - Examen inclus
ITIL 4 modernise ITIL en repensant une grande partie des pratiques ITSM dans le contexte élargi de l’expérience client, des flux de valeur, de la t...
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ITIL® 4 Leader - Digital and IT Strategy - Examen inclus
Cette formation est focalisée sur l’alignement de la stratégie commerciale digitale avec la stratégie Informatique. Elle couvre l’impact des nouvel...
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ITIL® 4 Practitioner: Change Enablement - Examen inclus
This 1-day ITIL® 4 Practitioner: Change Enablement module focuses on providing the candidates with the understanding of the key concepts, principle...
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ITIL® 4 Practitioner: Continual Improvement - Examen inclus
This 1-day ITIL® 4 Practitioner: Continual Improvement Practice module focuses on providing the candidates with the understanding of the key concep...
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ITIL® 4 Practitioner: Deploy Management - Examen inclus
This 1-day ITIL® 4 Practitioner: Deploy Management Practice module focuses on providing the candidates with the understanding of the key concepts, ...
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ITIL® 4 Practitioner: Incident Manager - Examen inclus
This 1-day ITIL® 4 Practitioner: Incident Manager module focuses on providing the candidates with the understanding of the key concepts, principles...
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ITIL® 4 Practitioner: Information Security Management - Examen inclus
This 1-day ITIL® 4 Practitioner: Information Security Management Practice module focuses on providing the candidates with the understanding of the ...
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ITIL® 4 Practitioner: IT Asset Management - Examen inclus
This 1-day ITIL® 4 Practitioner: IT Asset Management Practice module focuses on providing the candidates with the understanding of the key concepts...
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ITIL® 4 Practitioner: Monitoring and Event Management - Examen inclus
This 1-day ITIL® 4 Practitioner: Monitoring and Event Management module focuses on providing the candidates with the understanding of the key conce...
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ITIL® 4 Practitioner: Problem Management - Examen inclus
This 1-day ITIL® 4 Practitioner: Problem Management focuses on providing the candidates with the understanding of the key concepts, principles, val...
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ITIL® 4 Practitioner: Relationship Management - Examen inclus
This 1-day ITIL® 4 Practitioner: Relationship Management Practice module focuses on providing the candidates with the understanding of the key conc...
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ITIL® 4 Practitioner: Release Management - Examen inclus
This 1-day ITIL® 4 Practitioner: Release Management Practice module focuses on providing the candidates with the understanding of the key concepts,...
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ITIL® 4 Practitioner: Service Configuration Management - Examen inclus
This 1-day ITIL® 4 Practitioner: Service Configuration Management Practice module focuses on providing the candidates with the understanding of the...
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ITIL® 4 Practitioner: Service Desk - Examen inclus
This 1-day ITIL® 4 Practitioner: Service Desk module focuses on providing the candidates with the understanding of the key concepts, principles, va...
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ITIL® 4 Practitioner: Service Level Management - Examen inclus
This 1-day ITIL® 4 Practitioner: Service Level Management Practice module focuses on providing the candidates with the understanding of the key con...
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ITIL® 4 Practitioner: Service Request Management - Examen inclus
This 1-day ITIL® 4 Practitioner: Service Request Management module focuses on providing the candidates with the understanding of the key concepts, ...
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ITIL® 4 Practitioner: Supplier Management - Examen inclus
This 1-day ITIL® 4 Practitioner: Supplier Management Practice module focuses on providing the candidates with the understanding of the key concepts...
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ITIL® 4 Specialist - Create, Deliver, Support - Examen inclus
Cette formation permet aux responsables informatiques, aux practitioners et au personnel de support certifiés ITIL®4 Foundation d’acquérir des conn...
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ITIL® 4 Specialist - Drive Stakeholder Value - Examen inclus
Cette formation permet aux participants ayant déjà les connaissances ITIL®4 Foundation, d’acquérir les compétences et connaissances Approfondies de...
