Lean Six Sigma for Services Yellow Belt
- Course Code LSSYB
- Duration 2 days
Course Delivery
Jump to:
Course Delivery
This course is available in the following formats:
-
Company Event
Event at company
-
Public Classroom
Traditional Classroom Learning
-
Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopLean Six Sigma is a structured problem-solving methodology designed to help organisations introduce and sustain a culture of continuous process and service improvement. Lean Six Sigma is widely recognised as one the most successful improvement methods of all times. In this training we use a unique Lean Six Sigma framework designed specifically for organisations in the services industry, including: Finance, Telecommunications, Public Sector, Transport, Utilities, and information technology.
The Yellow Belt is the entry level for formal certification and is ideal for anyone involved in Continuous Improvement. The Lean Six Sigma Yellow Belt training is delivered via virtual workshops and combines online sessions, hands on project work and remote coaching. We utilise real case studies and examples from delegates, which are integrated and used throughout the sessions.
This course is structured across two, four-hour virtual workshops. Delegates are expected to complete offline workshop assignments.
Course Schedule
TopTarget Audience
Top·
Change leaders and executives
· Programme and Project Managers
· Improvement professionals
· Business analysts
· Head of Change and Transformation
· Service Managers
· IT professionals
· Customer experience teams
· Anyone involved in Change and Continuous Improvement
Course Objectives
Top· Understand the key concepts of Lean and Six Sigma and applications to Services
· Identify improvement opportunities in your own organisation (Project selection)
· Apply team problem solving and process analysis techniques
· Perform process value analysis and root cause analysis
· Participate in Lean Six Sigma DMAIC projects and lead targeted improvement initiatives
·
Use Lean, Kaizen and Six Sigma tools to drive
continuous process and service improvement
Course Content
Top· Lean Six Sigma – Introduction and key concepts
· Lean Six Sigma project selection
· DEFINE: The voice of the customer
· DEFINE: The voice of the process
· MEASURE: The measurement framework
· MEASURE: The process for measurement
· ANALYSE: The process view
· ANALYSE: The data view
· ANALYSE: The root causes
· IMPROVE: Overview
· CONTROL: Overview
· Lean Six Sigma and Change Management
· Lean Six Sigma for Services – Delegates project work
Course Prerequisites
TopThere are no formal pre-requisites to attend this course.
Preparation for the course
Delegates are required to identify a specific process challenge or project idea in their organisation and share an outline of the problem (a “problem statement”) with the trainer. Problem statements are then discussed during the training and used as case study to illustrate the application of tools and techniques from lean six sigma.
Test Certification
TopAccreditation
Delegates are awarded the Lean Six Sigma for Services Yellow Belt certificate upon completion of the virtual workshops.
Follow on Courses
TopLean Six Sigma for Services Green Belt
Lean Six Sigma for Services Black Belt
Further Information
Top
What’s included
· Two, four-hour virtual workshops
· Support from Subject Matter Expert on project selection and project coaching
· Course materials
