E-Learning: ITIL® 4 Specialist: Drive Stakeholder Value (DSV) E-Learning with Exam (E-ITIL4-DSV-GEL)
- Prijs: eur749.00
- Code training: E-ITIL4-DSV-GEL
Omschrijving
TopAs vital as IT is, it doesn’t exist in a vacuum. Successful IT managers must be able to assess interactions with users, suppliers, partners, and customers in order to learn how services can be fully optimized. The ITIL DSV module offers a number of tools and techniques for stakeholder value optimization, with a particular focus on customer and user experiences, as well as journey mapping.
Who is this course aimed at?
- Organizations hoping to adopt ITIL 4 DSV’s best practices
- Practitioners looking to expand their knowledge of how the framework links to IT strategy
- IT managers in charge of overseeing relationships between IT teams and stakeholders, as well as customers and clients
- ITIL 4 students looking to complete the Specialist branch of modules
Aanvullende informatie
Top
There is a closed-book, multiple-choice exam with 40 questions and a duration of 90 minutes. The pass mark is 70% (28/40).
Doelstellingen
Top- Service level agreement (SLA) design
- Multiple-supplier management, communication management, and relationship management
- How to design customer and user experiences (CX and UX) and customer journey mapping
- How to drive stakeholder value, one of the most central aspects of creating, maintaining, and improving IT-enabled products and services
- Everything needed to pass the official ITIL 4 DSV exam
Inhoud
TopAn Introduction to ITIL 4 Specialist: DSV
Module 1: Global Best Practice
Module 2: The Customer Journey
Module 3: Explore
Module 4: Engage
Module 5: Offer
Module 6: Agree
Module 7: Onboard
Module 8: Co-create
Module 9: Realise
Module 10: 2x Practice Exam Simulators
Module 11: Course Wrap-Up
Voorkennis
Top- ITIL® 4 Foundation
- ITIL® v3 Intermediate (+17 credits)
