ITIL and Service Management e-Learning
ITIL® and Service Management eLearning
For many years, Global Knowledge has been at the forefront of the industry offering the full range of ITIL certification and non-certification solutions. In addition, we support and deliver related education in Service Desk Institute (SDI), Help Desk Institute (HDI), Service Integration and Management (SIAM) and COBIT.
In addition to our virtual and classroom ITIL and Service Management training courses, Global Knowledge also has a variety of e-Learning courses. You decide where and when you learn and how much time you spend on a topic.
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E-Learning: ITIL® (Version 5) Foundation - Including Exam
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E-Learning: ITIL® 4 Foundation - Including Exam
This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functio...
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E-Learning: ITIL® 4 Leader: Digital and IT Strategy - Including Exam
ITIL® 4 Strategic Leader (ITIL® SL) is a stream of two modules that are part of ITIL® 4, the next evolution of ITIL®. ITIL® SL recognizes the value...
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E-Learning: ITIL® 4 Practitioner: Monitoring and Event Management E-Learning with Exam
The ITIL 4 Practitioner: Monitoring and Event Management Practice module is for IT professionals who want to systematically observe services and se...
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E-Learning: ITIL® 4 Practitioner: Service Desk Practice E-Learning with Exam
Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significant...
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E-Learning: ITIL® 4 Practitioner: Service Level Management E-Learning Bundle (On-line proctored Exam, Official certification e-Book, Official Training Material Learner Kit, eLearning 12-month access)
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and exper...
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E-Learning: ITIL® 4 Specialist: Create, Deliver, Support - Including Exam
Enhance your skills in designing, delivering and managing digital products and services. Upgrade your strategy, manage issues effectively and fost...
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E-Learning: ITIL® 4 Specialist: Drive Stakeholder Value E-Learning Bundle (On-line proctored Exam, Official certification e-Book, Official Training Material, Learner Kit, eLearning 12-month access)
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E-Learning: ITIL® 4 Specialist: High Velocity IT - Including Exam
The ITIL® 4 Specialist High Velocity IT (HVIT) module explores how digital organizations and digital operating models function in high velocity en...
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E-Learning: ITIL® 4 Strategist: Direct, Plan, Improve - Including Exam
The ITIL® 4 Strategist Direct Plan and Improve (DPI) module provides IT professionals and leaders with the ability to use ITIL methods in their ove...
