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ITIL® 4 Specialist Business Relationship Management - Including Exam

This module focuses on providing the candidates with the understanding of the key concepts,principles, value and challenges of the Business Relationship Management practice. It is intendedto provide candidates with best practice guidance from the strategic as well as day-to-dayperspectives on how to apply in practice concepts such as stakeholders analysis and managementof requirements, BRM roles and responsibilities, models and techniques, and service relationships.In addition, the ITIL Maturity Model is introduced as a tool to help candidates assess and measurethe organization’s capabilities in service management and identify actions on improvementopportunities to develop BRM capabilities.

This 3-day ITIL 4 Business Relationship Management module is structured and aligned around the ITILframework and the ITIL Practice Guides. The examination is intended to assess whether thecandidate can demonstrate sufficient understanding and application of the concepts covered in theITIL 4 Business Relationship Management publication including key elements of the ITIL 4framework such as the ITIL Service Value Chain model and how it is used with the ITIL practices tocreate value.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

14 courses found

    • Delivery Format: Virtual Learning
    • Date 23-25 September, 2026 | 10:30 AM to 6:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 12-14 October, 2026 | 10:30 AM to 6:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 02-04 November, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: French

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 07-09 December, 2026 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 08-10 March, 2027 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: Dutch

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 19-21 April, 2027 | 10:30 AM to 6:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 10-12 May, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: French

    eur2,195.00

    • Delivery Format: Public Classroom
    • Date 08-10 June, 2027 | 9:00 AM to 4:30 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe Standard Time)
    • Language: English

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 08-10 June, 2027 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 06-08 September, 2027 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: Dutch

    eur2,195.00

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