Hollywood Dreams (a SIAM Business Simulation)
- Course Code HWDREAMS
- Duration 1 day
Course Delivery
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Course Delivery
This course is available in the following formats:
-
Company Event
Event at company
Request this course in a different delivery format.
Course Overview
TopHollywood Dreams – SIAM is a business simulation that provides participants with a real-life experience of running an IT service supported by multiple suppliers. The simulation demonstrates how Service Integration and Management (SIAM) helps integrate internally and externally sourced services into a coordinated IT ecosystem that improves business efficiency and supports organisational goals.
Participants take on different business and supplier roles to experience the challenges of governance, service integration, supplier collaboration, contract management, and continual improvement. Through multiple game rounds, they learn how to align business demand with supplier capabilities and deliver value to the business.
Updated 3/7/2026
Course Schedule
TopTarget Audience
TopHollywood Dreams – SIAM is suitable for:
- Employees of IT (Operations) teams
- IT Managers and Team Leaders
- Development Teams
- Business Roles
- Contract Managers
- Service Integration Managers
- SIAM Specialists
- Students who have completed SIAM training and wish to translate SIAM theory into practice
Course Objectives
TopBy the end of this simulation, participants will be able to:
- Experience what it means to run an IT service supported by multiple suppliers.
- Build the bridge between business demand and service providers to deliver business value.
- Ensure suppliers make the best possible contribution to business objectives.
- Make effective choices and priorities across business and supplier activities.
- Analyse, improve, and adjust supplier contracts as business demand changes.
- Apply continual learning and improvement throughout the service integration lifecycle.
- Improve collaboration between business functions and multiple suppliers.
- Strengthen the governance, management, and integration of digital services.
Course Content
TopThe simulation covers the following topics:
- Introduction to Service Integration and Management (SIAM)
- Governance of outsourced and multi-supplier IT services
- Business and supplier collaboration
- Service Integration and Management roles and responsibilities
- Contract management and supplier agreements
- Business demand, prioritisation, and project planning
- Resource planning and supplier coordination
- Incident management across multiple service providers
- Innovation and business improvement
- Continual learning and improvement
- Preparing organisations for large-scale business initiatives and service readiness
The simulation consists of four rounds, during which participants:
- Prepare and improve processes.
- Review contracts and supplier agreements.
- Allocate resources and pay supplier fees.
- Prioritise business projects.
- Plan applications, Requests for Change (RFCs), and innovations.
- Manage incidents across IT Operations and IT Support.
- Reflect on performance and implement improvements between rounds.
Course Prerequisites
Top- No prior knowledge or basic understanding is required.
Test Certification
Top- None
Follow on Courses
Top- None
