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Troubleshooting Cisco Contact Center Enterprise

The Troubleshooting Cisco Contact Center Enterprise (CCET)  course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues. 

This class will help you:

  • Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
  • Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

11 courses found

    • Delivery Format: Virtual Learning
    • Date 05-06 October, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English

    eur1,495.00

    • Delivery Format: Virtual Learning
    • Date 28-29 January, 2027 | 9:30 AM to 5:30 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: French

    eur1,495.00

    • Delivery Format: Virtual Learning
    • Date 25-26 February, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: Dutch

    eur1,495.00

    • Delivery Format: Public Classroom
    • Date 25-26 March, 2027 | 9:00 AM to 5:00 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe Standard Time)
    • Language: English

    eur1,495.00

    • Delivery Format: Virtual Learning
    • Date 25-26 March, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English

    eur1,495.00

    • Delivery Format: Virtual Learning
    • Date 15-16 April, 2027 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English

    eur1,495.00

    • Delivery Format: Virtual Learning
    • Date 22-23 July, 2027 | 9:30 AM to 5:30 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: French

    eur1,495.00

    • Delivery Format: Virtual Learning
    • Date 12-13 August, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: Dutch

    eur1,495.00

    • Delivery Format: Public Classroom
    • Date 30 September-01 October, 2027 | 9:00 AM to 5:00 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe Standard Time)
    • Language: English

    eur1,495.00

    • Delivery Format: Virtual Learning
    • Date 30 September-01 October, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English

    eur1,495.00

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