Managing Customers Successfully
- Código del Curso GK831176
- Duración 1 Día
Otros Métodos de Impartición
Salta a:
Método de Impartición
Este curso está disponible en los siguientes formatos:
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Cerrado
Cerrado
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Clase de calendario
Aprendizaje tradicional en el aula
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Aprendizaje Virtual
Aprendizaje virtual
Solicitar este curso en un formato de entrega diferente.
Temario
Parte superiorExclusive - Elevate Your Customer Success Skills!
Step into the "Managing Customers Successfully" workshop—a dynamic, hands-on experience designed for professionals who want to master the art of customer relationships. In just one day, you’ll uncover the secrets to building trust, understanding customer motivations, and confidently handling even the most challenging interactions. Learn proven strategies to de-escalate tension, communicate with empathy, and turn objections into opportunities for growth. Whether you’re face-to-face or joining virtually, this workshop delivers practical tools and real-world insights that will empower you to create positive outcomes and lasting customer loyalty. Don’t miss your chance to transform your approach and achieve customer success with confidence!
Updated 21/04/2026
Virtual Learning
This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.
Calendario
Parte superiorDirigido a
Parte superiorAnyone looking to become a more effective communicator by ensuring the message they intend to send is clearly understood by others. Any one who is challenged in working with difficult moments and who would like to become strong relationship communicators.
Objetivos del Curso
Parte superiorAfter completing this course, participants will be able to
- Better understanding of the main types and causes of difficult customer behaviors
- Gain awareness of where tension can emerge and how to de-escalate situations
- Utilize key strategies to maintain professionalism while effectively communicating to ensure a successful outcome
Contenido
Parte superiorModule 1: Laying the Foundation by Building Rapport and Trust
- What do we mean by difficult customers and what might make a customer more challenging
- Identify ways to build trust
- Enhance one’s ability to create a strong first impression and maintain it
Module 2: Understanding Customers
- Understand customer perceptions and what motivates them
- Identify and adapt to different personal needs customers may have in a more effective manner
Module 3: Enhancing Communication Skills for More Challenging Situations
- Gain awareness of assertive communication and how to manage one’s emotions as well as others
- Understand the value of empathy and how to demonstrate it
- Active listening skills and how to develop more strongly
- Utilizing better questions to gain alignment
Module 4: Dealing with Pushback and Objections
- Learn key strategies and frameworks to gain confidence to deal with objections or push-back and have better insight of how to navigate next steps
Module 5: Next Steps
- Integration of different concepts and skills and application to real-life situations
- Discussion of key takeaways and areas to focus on for further improvement
Pre-requisitos
Parte superior-
No formal prerequisites; basic communication or workplace interaction experience is recommended.
Certificación de Prueba
Parte superior- None
