ITIL and Service Management
ITIL® & Service Management eLearning
The global standard for IT service management is contained in the 5 volumes of ITIL®. For many years, Global Knowledge has been at the forefront of the industry offering the full range of ITIL® certification and non-certification solutions. In addition, we support and deliver related education in Service Desk Institute (SDI), Help Desk Institute (HDI), Service Integration and Management (SIAM) and COBIT.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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E-learning / E-læring: ITIL® (Version 5) Foundation - Including Exam
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E-learning / E-læring: ITIL® 4 Foundation - Including Exam
This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functio...
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E-learning / E-læring: ITIL® 4 Leader: Digital and IT Strategy - Including Exam
ITIL® 4 Strategic Leader (ITIL® SL) is a stream of two modules that are part of ITIL® 4, the next evolution of ITIL®. ITIL® SL recognizes the value...
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E-learning / E-læring: ITIL® 4 Practitioner: Monitoring and Event Management E-Learning with Exam
The ITIL 4 Practitioner: Monitoring and Event Management Practice module is for IT professionals who want to systematically observe services and se...
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E-learning / E-læring: ITIL® 4 Practitioner: Service Desk Practice E-Learning with Exam
Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significant...
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E-learning / E-læring: ITIL® 4 Practitioner: Service Level Management E-Learning Bundle (On-line proctored Exam, Official certification e-Book, Official Training Material Learner Kit, eLearning 12-month access)
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and exper...
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E-learning / E-læring: ITIL® 4 Specialist: Create, Deliver, Support - Including Exam
Enhance your skills in designing, delivering and managing digital products and services. Upgrade your strategy, manage issues effectively and fost...
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E-learning / E-læring: ITIL® 4 Specialist: Drive Stakeholder Value E-Learning Bundle (On-line proctored Exam, Official certification e-Book, Official Training Material, Learner Kit, eLearning 12-month access)
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E-learning / E-læring: ITIL® 4 Specialist: High Velocity IT - Including Exam
The ITIL 4 Specialist High Velocity IT (HVIT) module explores how digital organizations and digital operating models function in high velocity env...
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E-learning / E-læring: ITIL® 4 Strategist: Direct, Plan, Improve - Including Exam
The ITIL® 4 Strategist Direct Plan and Improve (DPI) module provides IT professionals and leaders with the ability to use ITIL methods in their ove...
